PATHETIC ! NO SERVICE ! NO COMMUNICATION

ABSOLUTELY PATHETHIC!!!!! JUST STAY AWAY FROM THEM ! They have an app written by a 5year old (THIS IS AFTER THEIR GREAT RE-LAUNCH BTW). No contact centre answers, every nr dies , their whatsapp service is a bot (MORE USELESS THAN IVE EVER SEEN even with the level at which AI is right now you still fail here ?? HOW??) Ask it for account query the only option is club visit record. Cant download a statement anywhere ! my account fees suddenly are not linked to vitality anymore no one can tell me why not a single email, my statements also not mailed to me . My elevate membership doesnt exist anymore . Front desk says its not offered anymore yet website still selling it to me . I DONT HAVE WORDS !!!! Just dont join !