Pathetic Fitness Club Ever

Pathetic Fitness Club Ever

Stop sending me your Landu Collection Team Referance *** stating i owe R1698.55 - I don't owe you a cent Please read my full pathetic experience with Planet Fitness in Parklands. I have taken this matter to the Ombudsman. This was sent in March 2025 - To Planet Fitness In Parklands - No one assisted to resolve the matter . Now they are send debt collectors .

Read my experience below : -

I want to express the dissatisfaction i have had with the Parklands Planet Fitness management with regards to my contract

Firstly, Frank was the sales agent i met towards the end Dec 2024 - who mentioned and promised various things stating if you join you don't have to pay the prorated fees and that i can register you from home you don't have to come to the gym ..etc. All I needed to pay was the Tag Fee & Reg Fee which came to R250 in total and that you will pay your first premium in Jan 2025 of R299 only.

So Frank sent me on whatsapp from his home asking for all the details he required for me to register and including my bank details . I gave him all my details and at the end of dec 2024 I was registered . I went to the gym to pay my R250 as request by Frank

Then my first visit to the Gym was in Jan 2025 - as i tried to enter the gym my tag didn't work and the receptionist said that i had not paid for the month. I told her that i have paid and even showed her my phone bank deduction of the money. To which she siad its not reflected on there side and said that my account is blocked till the amount is paid. I left that day

I then texted Frank and told him what had happened and that i was not allowed to come in stating i have not paid and told him to urgently fix the problem. He never got back to me at all and i kept asking him via text if my account has been started to which he rep**** that he is working on it

Then the following week i went to the bank to get my bank statement and ask the bank what had happened. The gave me the statement and told me that the gym has your money and that they have deducted your money from your account and that i must go back

I went back to the gym to see Frank and sjowed him all the bank statement and to which he wouldnt help nor sort out as to why my bank account is deducted but does not reflect into the planet fitness acount . He said its not my fault its the head office fault and that he will fix the problem and call me once the problem is sorted

Yet again , i wait for Frank to call me regarding my account and kept texing him to find out - he took forever to responded In teh month of Jan 2025 - i went only twice to the gym and that was only to sort out my problem and still i couldn't even get a solution

Then in Feb 2025, i told Frank to take the debit order off my account and that i will come pay my R299 cash every month. Still he had not sorted the previous problem of my registration. So when i when back to the gym to speka to Frank - The receptionsit said that i now owe R780 for the month of Feb . I said there is now way . Its only R299 for the current month.

This was a nightmare of back and forth - wasting my time and even in Feb i have not been able to use the Gym at all cause i was blocked out Eventually i when back towards the end of Feb 2025, as i was now getting fed up with Frank and the team and wanted to speak to a manager in charge .

So the manager in charge was able to fix the problem and was tolded to pay R430 which i paid .

I now have no interest in this gym any longer and in March i told Frank i am cancelling my membership fee as i have not even used the gym and had all the issues for the past two & half months just trying to register . Now they told me that i must now pay R 1196 as a cancelation fee

I have asked for the Club manager to speak to me regarding this and he has been avoiding me and Frank has been avoiding me and non of them are talking to me. As i told them in an email that i am NOT going to pay the cancelation fee , whereas i have not been given the privileges of using the gym at all for the past two and a half months. I was blocked out

Please address this issue with the club , as i am NOT going to pay any more money for this gym . Ihave been treated unfairly and there seem to be a lack of commuincation between what Frank promised me in Dec 2024 to what he has been telling the sales team in head office. One hand does not know what the otehr is doing

I have notified them that if this matter is not resolved and senior managers are not calling me with this issue i will take this matter futher wilth the ombudsmen's office and lodging a complaint will be filled

Please advise your soonest and please cancell & clear my account. I am NOT paying a cent for the trauma i had to go through these three month already. Very unprofessional club to say the least, lacks leadership and management ethic and shows no value for the customer at all.

I will certainly take this matter further if nothing is done. I have all the voice recording and text messages to and from Frank since End Dec 2024 till now. I have proof of my bank statement of all money paid . Please advise if you need all these evidence for your investigation. i will gladly send them to you None of the Club manager at parklands nor Frank has called me to resolve this matter at all.

Please i need answers and resolution to my concern before i take this matter futher.