zT
ziya T
1 reviews | Active since Sept 2024
18 Feb 2025, 10:48
PATHETIC!!!
I wrote a review about Planet fitness on 16 Sep 2024, and I received two phone calls from Manager but with no resolution for my query.
Instead of getting a resolution, I have been harassed by their collections team, demanding I pay money whereas my query about having this contract cancelled after a sales person from their company mis-sold the contract to me.
This has created a bad record for my credit profile, and I can't get any help from Planet fitness.
This is pathetic customer service and I don't ever want to be associated with Planet fitness ever again.
Helpful (0)
Replies (2)0
Replies (2)
Planet Fitness's replyOfficial
19 Feb 2025, 08:06Good day Ziiyanda,
Thank you for reaching out.
Our senior consultant will investigate the matter and get back to you promptly.
Best regards,
Planet Fitness Team.
Thank you for reaching out.
Our senior consultant will investigate the matter and get back to you promptly.
Best regards,
Planet Fitness Team.
Planet Fitness's reply19 Feb 2025, 08:06
Official
Good day Ziiyanda,
Thank you for reaching out.
Our senior consultant will investigate the matter and get back to you promptly.
Best regards,
Planet Fitness Team.
Thank you for reaching out.
Our senior consultant will investigate the matter and get back to you promptly.
Best regards,
Planet Fitness Team.
zT
ziya T's updateReviewer Update
19 Feb 2025, 18:58The Senior consultant that called didn't even investigate this issue, all she wanted to do is resolve this matter in way that will favour this pathetic company.
Why not investigate your sales people first and find out why they always give incorrect information to customers just to get them to sign contracts? Because that's exactly what happened to me, and when I want to cancel this contract I must provide proof of what I'm talking about, how? when it was a face to face sale?
And now you advising me that this contract can only be cancelled with a cancellation fee? that is unacceptable.
Why not investigate your sales people first and find out why they always give incorrect information to customers just to get them to sign contracts? Because that's exactly what happened to me, and when I want to cancel this contract I must provide proof of what I'm talking about, how? when it was a face to face sale?
And now you advising me that this contract can only be cancelled with a cancellation fee? that is unacceptable.
zT
ziya T's update19 Feb 2025, 18:58
Reviewer Update
The Senior consultant that called didn't even investigate this issue, all she wanted to do is resolve this matter in way that will favour this pathetic company.
Why not investigate your sales people first and find out why they always give incorrect information to customers just to get them to sign contracts? Because that's exactly what happened to me, and when I want to cancel this contract I must provide proof of what I'm talking about, how? when it was a face to face sale?
And now you advising me that this contract can only be cancelled with a cancellation fee? that is unacceptable.
Why not investigate your sales people first and find out why they always give incorrect information to customers just to get them to sign contracts? Because that's exactly what happened to me, and when I want to cancel this contract I must provide proof of what I'm talking about, how? when it was a face to face sale?
And now you advising me that this contract can only be cancelled with a cancellation fee? that is unacceptable.