Pathetic and horrible service from the callcenter

Good day Gideon<br> In October 2014 in signed a 1(one) year contract and paid in advance for the year. My membership was supposed to end October this year 2015. I suddenly then started getting debit orders going of my account for various amounts. I called the call centre and they have advised me that my contract has auto renewed. I have had numerous arguments with your call centre agents about this. I then finally got to some result when I spoke to Koketso on 23/11/2015. She assured me on a recorded line that my membership is cancelled and that I do not own Plant Fitness any outstanding money. I confirmed this with her twice and she confirmed that she will immediately send me an email confirming this. I waited several hours and I called again to query where my email is. Then another consultant asked me to hold on and then they came up with a completely different story and that I am liable for all money even if I agreed to it or not. I have asked numerous times for to speak to a manager and there is never a manager in the call center. I also tried to contact you several times with no success, I also email you but I am still awaiting a response from you.