Pathethic Service and *********** Staff

My Planet Fitness contract terminated as at 1 October 2015 (THANK GOD!ITS THE WORST GYM IVE EVER ATTENDED AND HAS PATHETIC SERVICE). I did not receive my Sanlam Reality reward for the month of September because Planet Fitness erroneously cancelled my contact a day early and my attendance on that day was not captured as a result thereof. I have taken the matter up with the manager of the rosebank branch, whilst he was very helpful when I phoned him, I had the same experience ive had for the past year - no one contacts you regarding feedback unless you phone over and over. Phoning head office is pointless because you have to explain your query to each person who you are transferred to and in the end you get told please contact your branch - *********** is an understatement. I have also been told that this is an error on Sanlams side. Its been almost 2 to 3 weeks and this problem has not been resolved. One error. ONE ERROR and STILL NOTHING! How freaken *********** can this organization be????