Patheric Client Service

On 16 Jan 2015 I phoned my gym to cancel my contract as I had relocated, I was given a number for the Head Office to phone ***).I phoned this number few times to reach a voice recording giving me an email address [Email Removed] to send a query. I sent a detailed email to cancel my membership giving the reason why. A week went past I got no response, phoned the 086 number, still no answer. I then sent an online inquiry, again I got no answer. On 01/02/2015 a debit order went off so I phoned my gym directly and spoke to someone in admin whom took all my details. She phoned me back the following day 11/02/2015 letting me know someone from head office will phone me. No one phoned me, today I followed up again as I am afraid they will take a debit order again. I finally got a call today telling me I have to pay them R427.26 to cancel. If I had been contacted timely and been told this I would not have joined the other gym close to my new home. Or better yet if they had called me and asked me where I had relocated to they could have offered to move my membership to a Planet Fitness closer to me. Their customer service is pathetic.