Paid my cancellation fee and still getting billed!

First of all I am extremely disappointed with your customer service email ie. [Email Removed]<br> <br> I had trouble with no one responding to it the first time early last year when I needed to change my branch. I ended up working through one of the branch managers to get a response after a month, even though the voicemail says emails will be answered within 72 hours!!!<br> <br> Then this year I needed to cancel my contract completely and until this day no one has responded on my emails. I also struggled to get hold of someone on the customer care telephone line - I actually thought there was not such a service and that only the email option existed, until one day I magically got through to an actual person in Cape Town. She said that I could pay an amount of R 1,204.50 in order for my membership to be cancelled with immediate effect. Apparently the quote was only valid for 24 hours. I immediately paid that amount via EFT (on the 8th) and I have the proof. However, on 31 January the usual amount of R365 went off my account again!?!?!? I am posting this complaint since I am TIRED of trying to get hold of anyone at Planet Fitness to talk to. My reference was: MOR_BEZ0036.