PAID IN FULL STILL GETTING THREATS FROM DEBT COLLECTORS?????????????

I PAID MY TWO ACCOUNTS IN FULL AT THE BEGINNING OF NOVEMBER 2017 UP TO END OF JANUARY 2018 (WHEN THE CONTRACT EXPIRES). btw:

I HAVE LOGGED A CALL WITH THE CALL CENTRE WHO INFORMED ME THAT IT APPEARS THE FUNDS WAS ERRONEOUSLY ALLOCATED. EVER SINCE THE END OF OCTOBER AND DURING NOVEMBER I HAVE BEEN PESTERED BY EXCALIBER DEBT COLLECTION SERVICES FOR PAYMENT, THEY EVEN OFFERED ME A DISCOUNT, ON WHAT!!!!!!!!!!!WHOS PROBLEM IS THIS.... THE LAST CALL I MADE I WAS PROMISED THAT SOMEONE WILL COME BACK TO ME WITHIN 72 HOURS, A DARE YOU LISTEN TO THE RECORDING!!!!!THE ONLY THING RECEIVED WAS A MAIL AS BELOW.

PLEASE RESOLVED THIS MATTER URGENTLY

Dear Member

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Khanyisile Tsotetsi

HERE IS ANOTHER ONE THAT HIT A DEAD END: 31 OCT Dear Member,

This is an automated response to confirm that your query has been logged & is in progress. Your reference number is : PF **********

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PAYMENTS PF- ********** 47 RECEIPT ********** 812721 - 31 OCTOBER PF- ********** 56 RECEIPT ********** 941809 - 31 OCTOBER