******** overcharging and unfair billing practices

Worst experience!!! I have been trying now for 6 months to have membership payments resolved as they have taken over R 9000.00 from my account ********ly due to a system error and neither thre club nor the national customer manager has kept their promises or refunded my money. Empty promises and no commitment as well as no effort to have this resolved. How do you not care when you take that much money from someone!!!!