LK
LESETJA K

1 reviews | Active since Jun 2015

11 Jun 2015, 09:56

OVERCHARGING AND EXPLOITING CLIENTS

I WAS A MEMEBER AT PLANET FITNESS JUST GYM STERLAND(ARCADIA-PRETORIA) FOR A ONE YEAR CONTRACT. DURING THE LAST 2 MONTHS OF THE CONTRACT I WAS LAYED OFF FROM WORK. I STOPPED GYMING DURING THIS PERIOD AND HAD NO MEANS TO MAKE THE PAYMENTS. THE MONTHLY DEBIT WAS R199. TO MY SUPRISE I GOT A CALL FROM SOME SAYA RECOVERIES PEOPLE CLAIMING THAT I WAS OWING PLANET FITNESS AN AMMOUNT OF R2353.81. THIS IS JUST ASTOUNDING AS I ONLY SIGNED A ONE YEAR CONTRACT WITH THEM AND KNOW THAT I OWE THEM 2 MISSED DEBITS AND CHARGES THEREOF. WHEN I REQUEST THE SAYA RECOVERIES PEOPLE TO SEND ME A DETAILED STATEMENT SHOWING WHERE THE OTHER ODD R1900 CAME FROM THEY INSIST I PAY AND DO NOT BOTHER TO EXPLAIN WHERE THE ADDITIONAL ANOUBR CAME FROM. THIS IS DISGUSTING BECAUSE I CAN NOT PAY A R400+ DEBT 8 TIMES OVER. I LOOKED ALL OVER FOR A WAY INWHICH I COULD CONTACT THE GYM'S FINANCE DEPARTMENT TO GET A DETAILLED BILL WHICH I WILL GLADLY SETTLE IF IT MAKES SENSE.

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Replies (1)
Planet Fitness
Planet Fitness's reply12 Jun 2015, 16:05
Official
Hello LESLEY89,

We thank you for contacting us with regards to your query.

One of our member respondents will be in contact to assist you.

Yours In Fitness.