OVERCHARGED AND CALL CENTRE DOES NOT RETURN CALLS

On 27/12/2014, I was overcharged by an amount of R 615.00, even though Planet Fitness deducted the previous month's premium on 01/12/2014 and the December charge on 31/12/2014.<br> <br> I called the call centre in early Jan to sort out the issue and was promised that the consultant would consult with her manager and call me back regarding the query.<br> <br> The reference number of the call was PF361919.<br> <br> To date, I have received no correspondence and the overcharge has not been refunded to me.<br> <br> I expect the matter resolved within the next 24 hours.