Overall bad customer service and experience

I took up membership last year, firstly I was told because I am an Edgars Club member I would get 40% off on my membership but the sales agent ended up leaving the job without having processed the discount and I was sent from pillar to post to rectify this which was resolved a couple of months later. After a couple more months, the discount was removed again and at this point I just requested the membership to be cancelled but the retention team advised they will apply a discount and I should call back after 2 months to see if we can’t fix the issue. 2 months later I called but the consultant that had assisted me was always unavailable and I was promised they will call back which they never did. I got someone else to assist with reinstating the discount I had and they requested that I send a couple of documents through so I did that and was advised the issue is sorted but for two months they got my debits incorrectly and each time I called in they said the issue will be sorted the next month. After the 3rd month I had had enough of this so I blocked their debits and requested that they cancel my membership which they obviously said will require me to pay a cancellation fee so I asked that they do the calculation and send me the amount. They sent the amount, I made the payment and they called to advise the cancellation had been processed and apologised for the bad experience.

About 3 months later now, they have been relentlessly calling me daily for the past few weeks claiming I owe them money and each time I relay the message to the consultant they apologise and advise they will look into it to rectify. The calls are starting to feel like harassment at this point and it is disappointing because they didn’t put in the same effort when I needed assistance with my membership.