Over Charging, Lack of Contact, No Resolution

I generally avoid posting complaints online, but my experience with Planet Fitness has left me no choice. I initially had a student membership, which I upgraded to a Vitality contract with the help of a sales representative at Planet Fitness The Wedge. Despite signing the new contract, I was debited double the expected amount the following month.

Upon inquiry, I discovered that my contract had been erroneously processed as a 24-month full-pay agreement by the now-departed sales rep. I've visited the gym and called head office over five times each, only to receive inadequate responses, with managers unavailable and promises of callbacks that never materialize.

It's been over a month with no resolution or communication from Planet Fitness. This has left me with no option but to publicly expose their mishandling and what feels like *****ulent activity.

I urge those who see this to comment and share to prevent others from facing similar issues. Having a significant sum of money wrongfully taken is unacceptable.

Planet Fitness, you know where to reach me. I expect a resolution soon, or I will escalate this matter further.