OVER 1 YEAR AND MY FREE BLACK TAG (PER MY EMPLOYEE BENEFIT) IS NOT SORTED!! DISGUSTING CUSTOMER SERVICE!! ABSOULETLY DISGRACEFUL!!!

I am employed by one of the Major Banks which part of our employee benefits, we get a 20% discount and a free black tag. i first dealt with RYAN BROOK (Planet fitness employee and his name is on our company website to assist with this employee benefit). HE DOES NOT KNOW HOW TO REPLY TO MY EMAILS AS IF HE IS IGNORING THEM, DOES NOT EVEN HAVE THE DECENCY TO ACKNOWLEDGE THEM!! I then made contact with SPHIWE who was the sales manager at the time and he was messed me around.I have been double debited and followed up to his ultimate response "YOU must call customer service because if i do, you will get the same answer but 3 weeks later". I have dealt with LLOYD who is the current sales mangager. HE IS RUDE!! ARROGANT!! AND THINK THAT HE OWNS THE GYM. HE DOES NOT KNOW HOW TO DEAL WITH CUSTOMERS AND DOES NOT KNOW WHAT CUSTOMER SERVICE IS!! I escalated to LLOYDS manager DEON BUIRSKI and guess what.... HE HAS NOT EVEN ACKNOWLEDGED MY EMAILS. (SEEMS THAT THIS IS THE CURRENT TREND WITHIN THE ORGANIZATION) then spoke to the club General Manager and HE IS JUST AS USELESS!!! HAS DONE ABSOULETLY NOTHING!! I have called customer service and got the reference number (PFQ-161002), i called many times and guess what...i was promised a call back and NOTHING HAS BEEN DONE. LULU from reception is the only one to have the decency to say "Mr Pillay give me the refercene number to see what the problem is or see for an update"..She confirmed that the ticket was logged... and lets guess again what has been done... ABSOULETLY NOTHING!!! all of this has happened in just over a year. I have logged the case via customer service, contacted the planet fitness designated contact person per our company for assistance, provided the gym with the correspondence whereby Ryan confirmed with another fellow employee that this benefit is correct, i provided the gym with confirmation of our company benefits and absolutely nothing gets done. it is extremely embarrassing to walk into the gym with my "Buddy" and explain the same story every single day, provide the reference number so that I can be allowed in, and nothing gets done. I have been a consistent customer since 2019 and have referred 6 people who are now members of the gym now as well. The gym does not know of any benefits and customer service! they are ALL useless!! i would never recommend this gym to anyone ever again. for the last year the 40KG dumbbells have not been replaced, the equipment is old and not been upgraded. I would recommend for anyone reading this to PLEASE stay clear of this gym!!