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Leandri L

1 reviews | Active since Apr 2018

23 Sept 2025, 18:04

Out of order for OVER A MONTH!!!!! Planet fitness VANDERBIJLPARK

I am extremely concerned about the ongoing issue of gym equipment that has been out of service for over a month. Members are paying substantial fees with the expectation of a fully operational facility, yet key equipment such as treadmill and elliptical remains unusable.

This level of delay is unacceptable and does not reflect the standards of service promised to members. We deserve transparency and swift action. Please provide a clear timeline for the repair or replacement of the affected equipment, as well as an explanation for the prolonged inaction.

If this issue is not addressed urgently, members may have no choice but to reconsider their memberships or escalate the matter further.

I trust you will treat this matter with the seriousness it deserves and provide a prompt update.

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Replies (1)
Planet Fitness
Planet Fitness's reply04 Oct 2025, 13:32
Official
Hi Leandri,

Thank you for bringing this to our attention. We completely understand your concern and appreciate your patience. We’ll review the matter with the relevant team and be in touch soon with an update regarding the equipment repairs and next steps. 

Regards,
The Planet Fitness Team.