1 reviews | Active since Jan 2025
ONLY BEEN THERE ONE MONTH
I signed up with Planet fitness on the 29 November 2024 by the new Planet Fitness Irene link the couple of days later i get a debit order on the 1st of December for double the amount on my account i speak to the salesperson he says no head office made an error they will fix it i waited days for them to fix it i reversed the amounts back and inform the sales person and customer services that i will make payment at the gym and i did so now in 1st of Jan a another debit order goes off on my account and it higher then the amount i signed up for i contact the sales person again informing that a another error has happend i contact the call center they tell me it the right amount there a increase that happened on my account from the 1st of Jan i ask the sales person and he says this not supposed to happened only when you a year at the gym mind you i am only at the gym for one month and already i am having these problems i said no i would like to cancel this means everymonth i will be having these issues i then send an email informing the salesperson and customer services they say then say i must pay R4000.00 to cancel this contract does this even make sense i been at the gym for one month and the sales person informed me that i have 4 months to decide if i want to cancel this contract now you telling me i need to pay R4000.00 for a contract i had for one month and on top of that you not even apologizing to me for all this inconveniences you have cause me with your debit orders and double debts i won't stand for this i will fight and there no way I am paying R4000.00 to cancel a contract i had for one month no way Planet Fitness doesn't care all they want is to take your money and you must just sit back and let them i am not standing for it the mis communication between the sales person and head office i completely even broken I AM SO DISAPPOINTED THIS A NEW BRANCH IN CENTURION IRENE LINK AND ALREADY SUCH PROBLEMS ARE HAPPENING
Thank you for reaching out. We sincerely apologize for the experience you've had.
Our team member will investigate this matter and revert promptly.
Thank you for your patience.
Thank you for reaching out. We sincerely apologize for the experience you've had.
Our team member will investigate this matter and revert promptly.
Thank you for your patience.
