Once you have signed, customer service is very poor, and ending a contract very expensive.

<p>We signed a two year contract two years ago.</p> <p>After the first year our surcamstances changed drastically and we had to move, and cancel our contract.</p> <p>The customer "care line" does not like to answer, and once they do they are very unhelpfull.</p> <p>The contract could only be cancelled after we paid them an amount of more than the remaining contract value, so we decided to let the contract run out. </p> <p>The contract has now come to an end, but automatically continues on a month to moth basis. </p> <p> </p> <p>I have been trying to get them to cancel the membership but it has been an uphill battle.</p> <p> </p> <p>If you can, don't sign a contract with Planet Fitness.</p>