CB
Carolyn B
1 reviews | Active since Jul 2015
10 Dec 2024, 09:23
Not informed
I initially signed up for the Black Friday special at R99 per month. However, I discovered that my contract was changed to a full membership without my consent. Despite my efforts over the past few months to rectify this situation, I have not received any confirmation that my contract has been reverted, nor have I been reimbursed for the excess payments that have been deducted from my account.
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Replies (1)Planet Fitness's replyOfficial
10 Dec 2024, 12:51Good day, Carolyn,
Thank you for reaching out. We sincerely apologise for the inconvenience.
Our team is currently working on rectifying the error that occurred on the membership and will revert promptly.
Best regards,
Planet Fitness Team.
Thank you for reaching out. We sincerely apologise for the inconvenience.
Our team is currently working on rectifying the error that occurred on the membership and will revert promptly.
Best regards,
Planet Fitness Team.
Planet Fitness's reply10 Dec 2024, 12:51
Official
Good day, Carolyn,
Thank you for reaching out. We sincerely apologise for the inconvenience.
Our team is currently working on rectifying the error that occurred on the membership and will revert promptly.
Best regards,
Planet Fitness Team.
Thank you for reaching out. We sincerely apologise for the inconvenience.
Our team is currently working on rectifying the error that occurred on the membership and will revert promptly.
Best regards,
Planet Fitness Team.
