sM
sagren M
1 reviews | Active since Dec 2010
31 May 2025, 09:34
Not happy
My vitality number changed ...which impacted my gym benefit now my gym is charging me for a new activation fee because I had to restart my benefit with vitality . I have been a member there for over four years . I'm not happy that I have to pay again to reactivate my membership. Why can I not continue as normal by adding the new vitality number?
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Planet Fitness's replyOfficial
05 Jun 2025, 08:19 Hi Sagren,
Thank you for reaching out and bringing this to our attention. We understand your frustration and truly appreciate your loyalty over the past four years.
Please be assured that we are looking into this matter. A member of our team will be in touch with you directly to discuss your Vitality update and the activation fee, and to see how we can best assist you.
We appreciate your patience and the opportunity to resolve this.
Kind regards,
Planet Fitness Team
Planet Fitness Team
Planet Fitness's reply05 Jun 2025, 08:19
Official
Hi Sagren,
Thank you for reaching out and bringing this to our attention. We understand your frustration and truly appreciate your loyalty over the past four years.
Please be assured that we are looking into this matter. A member of our team will be in touch with you directly to discuss your Vitality update and the activation fee, and to see how we can best assist you.
We appreciate your patience and the opportunity to resolve this.
Kind regards,
Planet Fitness Team
Planet Fitness Team