Not authorised debit order

This is unacceptable, I have canceled my membership in June, I received confirmation of cancelation and spoke to several agent's confirming the membership has been canceled.

Since then they are running the debit order and I am have to reverse the debit order and every time I do this I'm being charged a reversal fee from my bank.

And every time I revise the debit order the retention department calls me just for me to tell them the same thing, and then they confirm that the service has been canceled.

This is unacceptable and ridiculous

Get your house in order