Not at all impressed with Planet Fitness!!!

I am still waiting for communication from you for this matter as copied below: Dear Planet Fitness Team, I have to address you this way since you haven't provided me with a name to contact. I've been voicing my concerns about the atrocious customer service since October 10th, and after one response indicating that they would investigate the issue and get back to me, I have heard nothing for two weeks. I keep sending messages on this forum because I have no idea who to reach out to. Planet Fitness team, this is absolutely unacceptable treatment, especially when my initial complaint was just a simple inquiry that has escalated due to your lack of response. My issue remains unresolved. All I want is for this to be handled properly. This is shocking and appalling treatment. You have had a month to sort this matter out, still no communication except for a reply on this forum that you sent a email. I DID NOT RECEIVE THIS EMAIL or other communication. PLEASE CONTACT me on my cell number which you have on record asap otherwise I will have escalate this matter further.