Non-disclosure... Disgusting customer service

I signed up at Hennopspark on the 12/12/2016 specifically stating to the sales consultant I would like a 1 year contract. Seeing I was still a member at Virgin Active and needed to cancel that membership in order for me to activate my vitality at Planet fitness they signed me up and asked for the R1450 vitality activation fee, which I payed. They said they would wait for the cancellation of virgin active before they use the R1450 for activation of the vitality at Planet fitness. Less than a month into the contract I went back and spoke to a consultant to tell them that I would not be switching to vitality and that I would pay my normal monthly fee. I asked about the R1450 and they said not to worry they will use it as credit. Everything went smoothly until 28 July 2017 when the first debit order after the R1450 ran out went off. Instead of my normal R329 they debited me R529 on doing a query about what was going on I found out I was on a 2 year contract which I was never aware about. I immediately got in contact with the sales consultant who advised me that if you do not activate Vitality the shortest contract period you are allowed to take is 24 months which I found out was a total lie. After contacting numerous managers and call centre agents and sending countless e-mails I still have no feedback whatsoever about how to remove that second year and pay the remaining cancellation fee until 12/12/2017. I want the contract cancelled. All feedback that I am receiving is them asking to make monthly payments. I am extremely disgusted in the way the handle customers and solve problems. If I have known this would happen I would most definitely stayed with virgin active where customer service was a priority.