No service!

No reply from club manager (Bellville,Cape town) or head office on debit order queries...been ongoing for more than a month now. Toll free number a total joke...been trying for days...no answer! Submitted my bank statement to confirm debit order payments,but still get phone calls from a "robot" asking for a payment. Querie started 1 April .....today the 4th of May....I'm forced to climb over the entrance gate in the mornings to enter the gym,because I'm restricted for "non-payment"....also,no gym staff to assist early in the mornings at reception...free for all to enter. No wonder Virgin Active are more popular.