No Response from Planet Fitness - Membership Cance

I sent an email to Planet Fitness Call Centre on 30 July 2015 asking that they terminate my membership with Cape Town Regional as I have moved to Jhb and would like to join one in Jhb. I received an auto-reply saying that my request is in progress. When I visited the Newtown Junction branch on the 5th August I was told that my account is still active with Cape Town Club, the consultant tried to call them to no response and I also sent another email that hasn't been answered. The lady that I spoke to at Newtown Junction branch promised to call me back but she also hasn't bothered to contact me. <br> <br> I am actually annoyed by this whole debacle and the truth is, I can join another gym but I am going to do that after I have dealt with this bad customer service because clearly Planet Fitness doesn't want to do business with me. <br> <br> <br>