NO RESPONSE AFTER ENQUIRY

As per previous report, I have had no further feedback even though I specifically requested to be contacted within 24 hours with a response. See previous point below:<br> <br> On 27/12/2014, I was overcharged by an amount of R 615.00, even though Planet Fitness deducted the previous month's premium on 01/12/2014 and the December charge on 31/12/2014. I called the call centre in early Jan to sort out the issue and was promised that the consultant would consult with her manager and call me back regarding the query.<br> <br> The reference number of the call was PF361919. To date, I have received no correspondence and the overcharge has not been refunded to me.<br> <br> I expect the matter resolved within the next 24 hours.