KM
Koki M
1 reviews | Active since Oct 2017
26 Sept 2024, 17:05
No respect for clients
Last month, I informed you that 2 deductions went off my account. Your response "we will investigate and get back to you" and none of that happened. One of the agents from the branch told me my account would be credited but once again, money was taken from my account today. Now I'm giving you 7 days to refund my money or I will be taking this further
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Replies (2)
Planet Fitness's replyOfficial
28 Sept 2024, 13:28Good day Koki,
Thank you for reaching out to us. We sincerely apologize for any inconvenience this may have caused. Our records indicate that your membership was initially signed in June, which meant that the first debit order was scheduled for July. However, as there was no debit order processed in July, Planet Fitness subsequently processed a double debit order in August. We regret that this was not clearly communicated to you and appreciate your understanding.
Best regards,
Planet Fitness Team
Planet Fitness Team
Planet Fitness's reply28 Sept 2024, 13:28
Official
Good day Koki,
Thank you for reaching out to us. We sincerely apologize for any inconvenience this may have caused. Our records indicate that your membership was initially signed in June, which meant that the first debit order was scheduled for July. However, as there was no debit order processed in July, Planet Fitness subsequently processed a double debit order in August. We regret that this was not clearly communicated to you and appreciate your understanding.
Best regards,
Planet Fitness Team
Planet Fitness Team
KM
Koki M's updateReviewer Update
28 Sept 2024, 13:31When I signed up, Sandile told me that I wouldn't be paying for the month of July. My first debit order was for August. So the miscommunication is not fault. I even have proof of chats showing that I shouldn't have paid for July.
KM
Koki M's update28 Sept 2024, 13:31
Reviewer Update
When I signed up, Sandile told me that I wouldn't be paying for the month of July. My first debit order was for August. So the miscommunication is not fault. I even have proof of chats showing that I shouldn't have paid for July.