KO
Karen O

1 reviews | Active since Oct 2017

22 Apr 2024, 10:46

NO REFUND

I have never ever in my life been so disappointed in a company. They take your money, that was not authorized to be deducted from my account as my membership were cancelled and no more payments were due. But when they need to refund you, you don't get your money. 14 days is what they send on the mail. Now already on day 16 they tell me only next week I will get my money. Last week when I spoke to them, it was this week.

UNEXCEPTABLE!!!!! How can your a company do this. They don't allow you to speak to anyone else than the ladies that is like robots and telling you the same story over and over again. I will take this to the highest level that is possible. This is not about the R1000+ it is about the principle. Go check on revies and see how many people complain about the exact same thing.

In my 40 years working and managing finance I have NEVER seen such bad management. Trust me If I say I WILL take this further.

0
Replies (1)
Planet Fitness
Planet Fitness's reply07 May 2024, 12:23
Official
Hi Karen, 
Thank you for reaching out.  I notice that the refund has been paid,Is there anything else I may assist with?

Best regards, 
Team Planet.