No hot water

My name is Mooketsa Moagi. It is very disappointing to be paying for the gym on monthly basis without skipping any payments and still take a cold showers almost everyday. We as members have been complaining about the same issue since last year April 2021 and there is no change. Everytime the issue is resolved it is only a temporary measure then sit with the same problem again. We are constantly sick with flu and it seems like nobody cares about the situation. We have lodged many complaints with the manager but still there is no improvement. I also lodged a complaint(17/04/2022) on Planet Fitness website and did a follow up telephonically on the 19th April, spoke to Sharon Shirainda my ref noPF***.To this day nobody has bothered to at least give me a call to discuss the issue of cold water. I have been working out at the same gym since March 2021 but still struggling with cold water and this is really not fair towards us and we need this matter to be sorted out urgently winter is already here. Can someone please urgently contact me on ***. If nobody bothers to contact me within 24 hours I will be left with no choice but to involve the media enough is enough.