RF
Russell F

1 reviews | Active since Oct 2011

02 Feb 2015, 12:44

No help no responce at all... warned you...

Warned you,<br> <br> Been trying to cancel my contract... I think it will be easier to fix Eskom power shortage than deal with this... I get no response from emails even though I have the read confirmations, trying to phone is just a run around... \Sorry not my department I will transfer you..."Then wait till I get cut off... Repeat... No one can help you and going to the gym you get told you must call or email they cannot do it from their side... But they make sure they take the money off at the end of the month again... that they can do.... That is the reason why they don't cancel the contract is so they can delay it and get at least another month or 2 out of you.. Let's see if they will reply with this statement.. As most of them cannot read...... We thank you for contacting us with regards to your query. One of our member respondents will be in contact to assist you.... If you respond with this it proves the above....<br> <br> """

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Replies (1)
Planet Fitness
Planet Fitness's reply02 Feb 2015, 14:15
Official
Hello Russell F,

We thank you for contacting us with regards to your query.

Our records indicate you have been assisted with your cancellation on the 30th of January. We have no record of an earlier cancellation request.

Should you require clarity or further assistance kindly contact our customer care line.

Yours In Fitness