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Siphokazi S

1 reviews | Active since Jun 2019

30 Sept 2020, 15:37

No Contract - Refund my money.

On the 1st Of February this year, after being convinced by a friend, I joined the Heuweloord branch on a SIX MONTH CONTRACT (having chosen this because my residency lease would be expiring in Aug (a month after my selected GYM Contract)) and they were also running a 1 month Free promotion (Which I didn't receive). On the 17th of February, I requested a copy of my Contract and I was promised would be sent and that I would receive a free Water bottle for my membership - To date I have neither As we all know, we then went on Lockdown which was only lifted to allow gyms to open again on 28th August (Level 2) - a month after my contact would have elapsed. Their website clearly states: "For any member on a fixed term membership, e.g. 12 months or 24 months contract, we will extend the length of your membership automatically by the amount of time that we have been closed. (5 Months)." Since mine was a 6 Month Contract, the above clause does not apply to me, however on the 15th of Sep, Planet Fitness decided to Debit my account - I lodged a dispute with them on the 16th and one of their agents called me to tell me that she her system says I have a 24month contract with them, but she is awaiting the copy from the branch and she'll get back to me - I told her that she wouldn't find such a contract as I still await the 6 Months contract that I know full well I signed-up for. I'm still waiting to this day and keep following up like a fool- I just want my money back and we can go our separate ways.

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