No communication between your departments?

When I look at your rating that customers give you I understand why. The service is a joke as there is no communication between your departments. If I get a response on this complaint I will also be surprised. -I cancelled my Membership on the 2nd October telephonically. -I mailed you on the 9th of October as well. -I received a phone call from PF on the 14th stating that they will deduct a penalty fee of R1,998 at the end of November. We agreed. -November they deducted R1,998 and R749. (There excuse was that I did not cancel on the 1st but the 2nd and that is why they charged me the R749 as well as the penalty fee) but would pay back a certain amount. -Guess what? December we did not get any money back and the charged us again R749!!!! Please pay us our Money back that you said you would and stop deducting our account after we paid the penalty fee????? - I have mailed you again on the 15th but will not be holding my breath. Will now have to go into the bank on a busy December to get my Bank to reverse the debit orders.