No communication

Despite my previous attempts to address this issue and the feedback I received, Planet Fitness has consistently failed to respond to my emails. Meanwhile, they continue to deduct money from my account, even though they assured me that this matter was under investigation and that they would get back to me with a resolution.

This lack of communication and apparent disregard for customer concerns is incredibly frustrating and unacceptable. Given this experience, it’s clear that Planet Fitness does not prioritize their customers or handle issues professionally. As a result, this is one company I am very unlikely to ever use again.