No backup plan to cancel for those who lost their job and relocated due to COVID

Due to the lockdown I lost my job and had to relocate, therefore I can neither afford it nor can I drive 300km to the gym as I now live somewhere remote in Limpopo. I have emailed PF on several occasions in the past few months with no response, I phoned them and all they said was they can freeze my account. The lady I spoke to says I only have the options to freeze my account but still pay R200 per month, or I can cancel and pay R1569. Seeing that this pandemic is a unique issue and you had plenty of time to come up with alternative options for cases like mine ( Which I can guarantee I am not the only one), I cannot understand how these are your only 2 options. I did not decide to lose my job and have to relocate to nowhere, where there is no gym. I don't know what to do as I simply cannot afford either of your 2 options. How has Planet Fitness not come up with a solution or more relaxed procedures in 9 months for people who lost so much during this lockdown which was unforseeable. IT'S A PANDEMIC!! I cannot believe you guys still want to make money out of those so severly affected. MAKE A PLAN