CO
Coenie O

1 reviews | Active since Mar 2013

25 May 2015, 11:00

NEVER JOIN!!! YOU CANNOT CANCEL!!!

I have paid for the whole contract even though I used the services and facilities only 3 times <br> <br> When I tried to cancel I was told that the consumer protection act doesn't apply and I needed to pay ridiculous settlement fees. Although as I understand it these can only be charged if they gave you a physical item which you still need to pay off not for services. <br> <br> When I spoke to their agents last I was assured that my contract would be cancelled. Now I discover it is still active. <br> <br> When I called in to cancel (AGAIN) I was told that I had to give them 30 days notice. I do not wish to pay a single premium more since I gave them 60 days notice at least.<br> <br> I was told that they would still deduct. I asked to speak to a manager and was placed on hold without further communication for 25 minutes. When I called on a different line and their agent dropped the call. I called again and I was told the managers were in a meeting and that this was the reason I was holding so long. The agent who answered didn't seem to be surprised by this either. He took a message and I am still waiting for a call<br> <br> This lack of service seems common place at PF. Is it supported by their call centre manager?

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Replies (1)
Planet Fitness
Planet Fitness's reply26 May 2015, 16:19
Official
Hello Dedda,

We thank you for contacting us with regards to your query.

One of our member respondents will be in contact to assist you.

Yours In Fitness.