NEVER CANCELLED CONTRACT AND STILL REFUSING TO CANCEL

<p>i was with Planet Fitness mega club Centurion via Discovery Vitality. It was myself , my husband (who is the main member on the medical aid) and my 2 kids.</p> <p>We were all not able to make regular visits to the gym anymore and therefore around March/April 2012 my husband called in and cancelled our whole family.</p> <p>Last year my kids and husband decided again to join a gym and went with Virgin Active via Vitality again with no issues.</p> <p>This Year January 2016, I decided to also join with Virgin Active via Vitality, however I was told by the Virgin Active consultant that their system says that I still have an active membership with Planet fitness.</p> <p>The consultant called Planet fitness with me present and was told to contact their call center.</p> <p>My husband and I have called the call center on numerous occasions and they send us back to the branch and then the branch sends us back to the call center.</p> <p>I personally visited Planet Fitness Mega Club in March 2016 to sort this issue out and was told by that only the call center can help</p> <p>They called the call center for me and I spoke to a lady there who advised me that I have an outstanding debt of R8500 and that this has been handed over to their lawyers.</p> <p>I told her that I cancelled in 2012 and I owe them nothing - They cancelled my husband and the kids and</p> <p>why did they not cancel me?</p> <p>I asked them to pull out the recording of when my husband cancelled the membership with them for all of us and the lady then checked on my husbands details and says that he was never a member of Planet fitness, which is a load of bull because even discovery vitality has confirmation that he was a member with them and than his membership was cancelled.</p> <p>They even went as far as to tell me that I was the main member with discovery which I am not and discovery will confirm this.</p> <p>From 2012 when my husband cancelled I have never had any phone calls, my work numbers postal and residential address has not been changed.</p> <p>I have not had any notification that I was still active at the gym or that I owe them any money until now</p> <p>when I had to find out this year almost 4 years later that they never cancelled me.</p> <p>I have now all of a sudden got a call from Saya debt collectors saying that I owe now R10 096,92 to which I told the</p> <p>consultant that I owe nothing to Planet Fitness - they did not cancel my contract on after we asked them to and that I am will to go to court to fight this case.</p> <p>The consultant then said well this is what I owe and I need to make an arrangement to pay this.</p> <p>I again said that I will not as I owe nothing - I cancelled the contract with Planet fitness and the last time I was there</p> <p>was in March 2012, never again.</p> <p>The consultant then hung up and then I receive an sms that I owe this amount of money.</p> <p>Really now it is over 4 years and this is the notification I am getting ?</p> <p>Planet never debited my account, never sent me any notifications of this and only when I try to go to another gym then they says that I owe them money and its the first time I hear of it - top it all I had to make contact with them first not them.</p> <p>I need this sorted out ASAP - I have been going back and forth with this since January this year</p> <p>My huband has also been sending them emails and calling them several times and nothing seems to be getting sorted.</p> <p>I will stand firmly that we cancelled in 2012 and I owe them no money what so ever.</p> <p>So please cancel my membership like you were suppose to already.</p> <p> </p>