NCR violation when signing a contract

My daughter joined Planet Fitness for 4 months and indicated upfront she is only joining for 4 months - the sales person signed her up eagerly not telling her about the contract term and Penalty Clauses - all conversations were logged on whatsup - I submitted a formal complaint on the 15th of Jan 2025 of the sales agent not being transparent about the contract terms up front, Today 23 days later no feedback and the sales manager at Midrand gym says it is out of her hand and we need to speak to head office - I phoned the complaint line today with original referance of PFQ310389 and the call today Pfq340304. Nobody is saying where I can esclate it to nor that 32 days should be a reasonable timeframe - The sales manager told me that the sales agent is on his final written warning (obviously there must have been previous complaints) - everyone is just using the excuse as red tape or they do not know who is in charge of Customer Service. When asked who is the Regional Manager, everyone is suddenly pretending to know nothing? It seems sales people are happy to sign you up at all costs without being transparent on contract term and penalty clauses to achieve their sales target and senior management at head office acts as though they suddenly forget who they report as! Shocking service on purpose misleading the customer.