MM
Maggie M
1 reviews | Active since Jan 2020
01 Nov 2024, 12:54
Ms
A very very poor service in the Witbank branch, especially the front desk assistance people they have a magnitude attitude while remaining unhelpful. Always when i take my daugther to the gym its always a different story to tell last week they couldn't sign her in apparently i didnt sign contract. Funny enough they are the first to debit in my account. I am really tired of going up and down to solve unprofessional issues from the gym side while getting attitude ontop. If this is the case then realise me on that contract so i can also peace of mind and to deal with the attitude from the staff. Poor client services ZERO it doesnt exist.
Helpful (0)
Replies (3)0
Replies (3)Planet Fitness's replyOfficial
04 Nov 2024, 11:36Hi Maggie,
We’re sorry to hear you’ve had to repeat the process.
To activate Nompumelelo's membership, we just need a signed contract. Please let us know the best time to reach out to you to complete this step.
Thank you!
To activate Nompumelelo's membership, we just need a signed contract. Please let us know the best time to reach out to you to complete this step.
Thank you!
Planet Fitness's reply04 Nov 2024, 11:36
Official
Hi Maggie,
We’re sorry to hear you’ve had to repeat the process.
To activate Nompumelelo's membership, we just need a signed contract. Please let us know the best time to reach out to you to complete this step.
Thank you!
To activate Nompumelelo's membership, we just need a signed contract. Please let us know the best time to reach out to you to complete this step.
Thank you!
MM
Maggie M's updateReviewer Update
04 Nov 2024, 13:38Thank you for the response but you sent a wrong person to assist with this matter Clinton if the name is right. First i am working and i use petrol to come there. Instead you send a person whim again gives me attitude instead of resolving my problem. You should really invest in enrolling your staff for customer services and conflict management. Today you actually deserve a -10 score. If this is what we must go through then fo not offer us these membership. Respect and listening skill are very important in the line of serving clients very.
MM
Maggie M's update04 Nov 2024, 13:38
Reviewer Update
Thank you for the response but you sent a wrong person to assist with this matter Clinton if the name is right. First i am working and i use petrol to come there. Instead you send a person whim again gives me attitude instead of resolving my problem. You should really invest in enrolling your staff for customer services and conflict management. Today you actually deserve a -10 score. If this is what we must go through then fo not offer us these membership. Respect and listening skill are very important in the line of serving clients very.
MM
Maggie M's updateReviewer Update
04 Nov 2024, 13:39Lete knownif theres a way to get out this contract this i dont need to face everytime one must go to gym or my child
MM
Maggie M's update04 Nov 2024, 13:39
Reviewer Update
Lete knownif theres a way to get out this contract this i dont need to face everytime one must go to gym or my child
