#Most Pathetic gym - Plattekloof branch

<p>My contract withplanet fitness started in October 2015. The consultant that assisted me never explained all details of my contract. He also never give me a hard copy of my contract as he promised to email me my contract the same day. Well that never happened up until 6 months later. </p> <p> </p> <p>My membership at the time was R299 for the first 6 months of my contract, for the remainder it will be R599 per month. </p> <p> </p> <p>Well, six months later a debit order goes off of R1198. I contacted planet fitness and explained and I was told that their is a annual levi fee which is basically double your membership. I understood and carried on gyming. 2 months later another amount of R1198 goes off. I yet again contact planet fitness and explained that there must be a problem as a incorrect amount was debited. Planet fitness said that yes, they did debit incorrect and will refund me but for them to refund me it will take 14 days to reflect in my bank account. I then said fine, leave it as is but do not debit the following month. Problem resolved and I carried on gyming. </p> <p> </p> <p>Another 6 months pass and a debit order goes off of R1198. I yet again contact planet fitness and ask why they debit double. The consultant explained its for the annual levi fee. I started getting very irritated and explained that annual mean yearly, meaning every 12 months, not every 6 months as I already paid a annual levi fee in June. Well, they held me responsible for paying the levi fee that I already paid for in June and charged again in December of the same year. </p> <p> </p> <p>I really had enough of planet fitness and I decided to cancel my contract with them. </p> <p> </p> <p>I went to the branch to cancel and I was told that I must phone in to cancel my contract as they don't cancel contracts at the branch anymore. Yet again I became even more upset because I wanted it cancelled right away on that day. I then contacted planet fitness to cancel and I had to pay a cancellation fee of R1370. I then paid the cancellation fee of R1370 and notified the consultant at planet fitness to who I spoke to. </p> <p> </p> <p>I then received the following email: </p> <p> </p> <p>Dear Member</p> <p>This is an automated response to confirm that your query PF ********** has been closed.<br />Should you have further outstanding queries or if you are not entirely satisfied with the outcome of your query, please contact our Contact Centre on 0861-GYM 4ME (***).</p> <p>Yours In Fitness<br />Planet Fitness</p> <p>Masego Seshwene</p> <p> </p> <p>All this was done the beginning of March. However, on the 15th of April and on the 25th of Aprill a amount of R265 was debited from my bank account. Also, on the 25th of May R265 was debited from my bank account. </p> <p> </p> <p>I thought that I was finish with planet fitness but clearly they were not finish with me. I then contacted planet fitness again to find out why they still debiting and the lady that give me attitude explained that I am still a member, my membership was never canceled. I then ask why they then not debiting R599 which is my membership fee if my membership is not canceled, but they debiting R265 every month? It doesn't make sense. Well, she mailed me the following:</p> <p> </p> <p>Dear Eugene,</p> <p>Just a reminder that we are awaiting documents in order to process your query – please forward the following scanned document/s as soon as possible:</p> <p><br />Bank Statement Copy</p> <p><br />Only on receipt of these, can we process your request; unfortunately, if we haven’t received these documents from you within 7 days of opening this query, it will automatically be closed.</p> <p>Kind Regards,<br />Your Planet Fitness Team</p> <p> </p> <p>The email does not resolve my issue/problem. </p> <p> </p> <p>I then look at my bank statement and see that planet fitness have issued a naedo collection, which is a Non-authenticated early debit order on my bank account. The reason to me is unknown and not exceptable. </p> <p> </p> <p>My request is very simple, I want my membership canceled and my money that has been debited from my bank account after I closed my membership, refunded. </p> <p> </p> <p>I will not recommend anyone to join planet fitness due the my personal experience. </p>