Most pathetic customer service ever

The worst customer service I have ever experience !! You are but a number on the book and that is all. Don't bother to phone them as the call centre is always experiencing high call volumes. And sending them emails is a even bigger joke because no one will ever respond to your email the email address is pretty much just there for show. I had questions about my membership never got any answers then decided that as the service is so pathetic and my contract has reached its end i might as well cancel and find a gym that really cares about me and knows what customer service is. So as i wasn't assisted previously i asked they rather just cancel my membership and ofcourse never got a response to that either. I then get one miss call from them when in a meeting and never hear from them again dont even bother to try again later. Then i thought let me give you the benefit of the doubt and then keep the contract as its month to month now than start a year contract again and i like the gym and location of the gym but guess what its probably 3 months still no communication from planet fitness other than 1 missed call still no response to my emails just no communication what so ever i have no idea where i stand with my membership. So please may a managing director call me to speak to me about all my concerns and answer my questions i had over the last couple of months and then lets just cancel this membership and part ways. I liked the gym and the location of the gym it worked well for me but I can not tolerate this kind of customer service.