1 reviews | Active since Jun 2016
More wrong debit orders!
<p>Planet fitness has totally lost our business. I have no words for the foot-dragging and unavailability of managers at their call centre to assist. Debit orders, that shouldn't even exist, are going off from two different bank accounts. One of the bank accounts was from a PREVIOUS contract. How? The annual levy was double what it should have been and just a host of other issues. Instead of putting the memberships on hold until everything is sorted out, PF happily continues with the incorrect debit orders. I've called countless times and dealt with a very kind, but not helping fast enough, custormer service rep. Repeated attempts to speak to managers have failed. Email goes un-responded to. I've been promised callbacks numerous times. And I'm sure I'll get an automated response after I post this thanking me for my query and that a customer service rep will contact me. Not good enough Planet Fitness! Fix the problem so that we can go our separate ways! Woe to anyone who joins PF! :(</p>
Dear Member
We thank you for contacting us with regards to your query.
One of our member respondents will be contact to assist you further.
Yours In Fitness
Best regards,
Dear Member
We thank you for contacting us with regards to your query.
One of our member respondents will be contact to assist you further.
Yours In Fitness
Best regards,
