Montana Planet fitness employees and management are ****s and ***********

I am writing this to express my utmost disgust with Montana Planet Fitness South Africa management and employees

I joined and signed a contract at the beginning of January (6 January 2024). I am excited to start this journey because I have only heard good things from other Planet Fitness members.

I signed up for a local 24-month membership with the addition of the black/buddy tag The following information WAS NOT DISCLOSED to me at the time of application 1. I would need to be with the person (using the black/buddy tag) every time he wants to go gym – thus having to waste my time to tag someone in when I will not be using the facilities at that same time 2. That said person (in this case Mr. X) utilizing the black/buddy tag will not be able to use the facilities if they have an ALLEGED arrears account 2.1. Please note that the person assisting us with the application WAS AWARE OF THIS ALLEGED ARREARS ACCOUNT, thus this gentleman was aware that I would be paying for an addition (black/buddy tag) without being able to use it (is this not somewhat close to conning someone ?) To further elaborate on this • Mr. Y joined and HE SIGNED for a contract +7years back at the Krugersdorp Planet Fitness • Mr. X utilized Mr. Y’s black/buddy tag at above-mentioned branch PLEASE NOTE – Mr. X DID NOT SIGN ANY CONTRACTS • To my knowledge this contract (UNDER MR. Y’s NAME AS MAIN MEMBER) was canceled – if this was done appropriately and in writing I do not know and it is also not my problem • Mr. Y’s account went into arrears for + 6 years – HOW the financial department of a so-called ‘elite franchise’ such as Planet Fitness did not notice this / or did and decided not to do anything about this – is astonishingly distressing. And how does this arrears account fall back onto a person only utilizing the black/buddy tag of the main member responsible for the account?

We have been utilizing the Montana Planet Fitness facilities for about the whole of January only for all of this to surface on 27 January 2024. Surprisingly the solution that was given to me by a Planet Fitness Montana employee, Mr. Dimitries, is that I should get a “Sanlam insurance product” that will waive the arrears. So I should spend more money …this is not a solution from Planet Fitness but a trap

Please also take note that at the end of 2022 / beginning of 2023, Mr. X has been utilizing Montana Planet Fitness’s facilities for a WHOLE year using another third-party black/buddy tag. This above information was then never a problem, the conclusion: I am being DISCRIMINATED against because of a person’s, I do not even know, arrears account and Montana Planet Fitness’s management and employees who were too lazy or *********** to pick this problem up earlier.