MONEY INCORRECTLY DEDUCTED AND NOT REFUNDED

I have had trouble with this gym since I became a member... The most poor service and accounts department I have ever came across and I work in a finance department.<br> <br> My contract was cancelled by myself in December 2015 just to see that in February 2016 the monthly instalment is still going off my account.<br> <br> I phone the *** number just to hold on for 10 min then to hear that the cancellation was never put on the system and your cancellation will be processed and you have to wait 14 days for the money to be refunded.<br> <br> It's now the 24.03.2016 and the money has still not be refunded. Once again I had to phone them. The lady on the line told me that the payment was only processed on the 12.03.2016 and is with management to be approved since then and she cannot tell me nor give me an indication of when I will be refunded...<br> <br> So Planet Fitness should I get a lawyer and start handing out letters as you do when you don't receive your money????