Miss-selling and worst customer service ever!

<p>I was contacted by PF Centurion Gate sales dept end July 2016 where thet explained to me that as an ex Liberty rewards client I am entitled to a national gym membership for R195 pm for 12 months and that is was the best deal ever. I wanted to go with vitality, but they assured me that this is a once in a lifetime deal.</p> <p>I signed up, but didn't go to the gym. On 22 Nov 2016 I received a letter to say that since I am not going to the gym, my membership fee will increase to R799 from 1 Jan 2017. I phoned the call centre on 23 Nov 2016 quering this as I was not aware that this was part of my contract. The lady very rudely asked me why didn't I read the whole contract before I signed it as it is stated there. I asked to be contactd by the sales manager and she promised feedback within 72hrs. I did not receive any feedback.</p> <p>On 9 Dec 2016 I logged a query/complaint online, I have not received any feedback. </p> <p>I decided to go to the gym in the meantime to try and get my 16 or so visits in. I went to the Hennopspark PF and there my tag didn't work and no one could assist.</p> <p>On 16 Dec 2016 I logged another online complaint, but as history repeats itself, I have not received any response.</p> <p>Had I known about the low usage fee, I would never have signed up. PF makes any queries as difficult as possible. If I stop my debit order, then it affects my credit record, but I refuse to pay that amount of money!!</p>