Misrepresentation at Menlyn Gym

We are a couple from FaerieGlen in Pretoria, who joined the Menlyn Planet fitness during launch, before opening. When we enquired we specifically told the Agent (Inus) that we are looking for a club that had child minder facilities as we have toddlers. The agent assured us that the cub will have, hence we joined. Note we have a Virgin Active at our doorstep, but we opted for PF due to the promised facilities. Come club opening, we discovered the club didn't have the facilities. We compromised that only one of us continues with the membership since one should baby sit. This we communicated with the gym staff and eventually call centre who promised to assist in cancellation. Up until now my wife s account is being debited and her membership is still running, after several cancellation (with no penalties) calls. This is the second time I face such with the same gym. I used to utililise Lynwood, which had the facilities which were canned midway through my contract, and I had to pay the hefty cancellation fees. No one seems to want to assist from PF