Misrepresentaion of contractual obligation

When I initially joined Planet Fitness, I was not provided with accurate information regarding the terms and conditions of my membership. Despite expressing my concerns about a potential relocation within 12 months, I was assured by the sales person that I could opt for a 12-month subscription instead of the offered 24-month subscription. Furthermore, I specifically inquired about the cancellation process, and I was assured that I would only need to notify the head office three months prior to cancellation.

Additionally, I was promised the benefit of bringing a buddy for free, only to be informed later that I would need to pay an additional fee on top of my existing subscription. This inconsistency in information is highly concerning and reflects poorly on the integrity of Planet Fitness.

However, my greatest grievance arises from my recent attempt to address my concerns with the head office. Upon contacting the call center agent and requesting a copy of my contract, I was informed that I am bound by a 24-month contract and would be subject to an exorbitant cancellation fee of R3,500. This revelation came as a shock to me, as I had no prior knowledge of such terms as this is contrary to what the sales person told us which is 3 months notification for cancellation. Despite my explicit request, the call center agent failed to provide me with a copy of my contract.

I am utterly dissatisfied with the level of service and transparency demonstrated by Planet Fitness. Despite my perseverance in the face of numerous shortcomings, I can no longer tolerate such incompetence, especially when it comes to matters affecting my financial obligations.