1 reviews | Active since Dec 2017
Misleading into buying membership,debited for cancelled membership and taken to attorneys without notice
I was mislead into buying a membership by Kuli, who now no longer works there. I was on VA paying R99 and wanted to change back to PF. He said he will give me 2 months off, a fitness assessment and a bag with no conditions if I joined. Meaning I would not pay the pro rata for May and only start paying June 25th. This was early May. I went to the temp office and I was told there is no such, at that time Kuli had pressurized me to send him R100 via cash send so he can register me in my absence and pay for the tag. I then went to collect the tag and sign the documents but the system had problems and refused to register me and kept bringing up my old profile from 2015. He then said I must go to hennops and he will organize for me to go in and he would call me to come back and fix the issue he did not call. I went again, and he was not there, 2 black ladies, a male and a white woman were in the office. I told them the story and that Kuli was no longer taking my calls. I then told them, because I was ****med into taking the contract, I no longer want it they must cancel it before it begins. The lady assure me its cancelled. I asked her what will happen if a debit order goes off in June, and she promised me I would not be debited and showed me on the screen that its cancelled. In July, I receive a debit order and I reversed it and blocked it. Aug they debited again under a different ref number, I reversed it and blocked it again. End November, I receive a call from an attorney telling me that I owe planet fitness +-R1800 because of unpaid membership. The attorney advised me to speak to the manager at planet fitness. I was assisted by Anelize, which told me she knows nothing about payments and she cannot assist. She said I must call the call center, I informed her that its a struggle to get through, she tried to call infront me to prove the struggle and indeed I was proven right. She logged a call on my behalf (PF ********** ) and I still have not been contacted. I informed the attorney on the 8th of December that planet fitness has still not contacted me, I have not received a call. Not only is this poor service, ********** employees and unnecessary stress to me, but it is damaging my credit record. The manager refused to call the sales/admin ladies when I was at the branch,so that they can confirm that I indeed went and screamed at the offices and they promised the membership is cancelled.
I was never called or emailed by planet fitness before they took me to the attorney and damage my credit record.
I demand urgent attention with this, because I will not keep accumulating debt towards you that I do not deserve to accumulate
