Misleading Information and Membership Change

Planet Fitness Waterkloof Team

I am writing to express my dissatisfaction regarding misleading information I was provided when I joined your gym. At the time of my membership registration, I was informed that I could change my 24-month membership to a 12-month one by simply visiting the branch.

However, when I visited the Waterkloof branch to make this change, I was told that I could only do so by calling the Planet Fitness helpline. Following their instructions, I contacted Planet Fitness, only to be informed that it is not possible to change my membership from 24 months to 12 months at all.

This contradicts the information I was initially given, and I feel that I was misled during the signup process. I would appreciate a resolution to this matter, as the information provided to me was not accurate and has caused unnecessary inconvenience.

Please let me know how this issue can be resolved. I look forward to your prompt response.