Misleading Contracts and Hidden Fees at Northmead Square Planet Fitness

I recently had a very disappointing experience with the Planet Fitness branch at Northmead Square. On November 30, 2024, I signed up for a membership with the help of a salesperson named Kgomotso. He offered me a Black Friday deal of R99 per month for the first three months, specifically tailored for my short-term stay in Gauteng. I was assured that I could cancel the membership in December with only the three months’ fees (R99 x 3) payable upfront. However, when I attempted to cancel on December 28, 2024, the receptionist directed me to contact customer services. On calling on December 30, I was shocked to learn that the cancellation fee was over R4000. After further discussions, it was revealed that I had been mistakenly placed on a national membership instead of a student one. Although the fee was later reduced to R999 after providing proof of my student status, this was still not what was initially promised. I feel completely misled and taken advantage of, as I was not informed about the higher cancellation fees or the different membership type. Additionally, I was not provided with a copy of my contract detailing these terms. This experience has left me feeling ****med and deeply disappointed, especially as a student with limited financial means. I’m not alone in this; many other customers have left similar reviews about hidden fees, misleading contract terms, and poor customer service at this branch. I am deeply disappointed and would warn anyone considering this branch to think twice.