HN
Hector N

1 reviews | Active since Nov 2024

14 Nov 2024, 10:30

Misleading and Deceptive.

Dear Planet Fitness Team,

I hope this message finds you well. I am writing to formally request the cancellation of my gym membership, which I believe has been processed incorrectly.

Recently, I visited one of your facilities where a consultant informed me that I needed to sign up immediately to take advantage of a special promotion. I comp****, paying a fee of R150 on that day. However, I want to clarify that I have not utilized the gym services since then.

Given that I have not accessed any facilities or services associated with this membership, I believe it is unjust to hold me accountable for any associated fees or to keep my name linked to a contract I did not intend to maintain. I kindly ask that my membership be canceled without any penalties and that my name be removed from your records.

I appreciate your immediate attention to this matter and hope to resolve it swiftly. Please confirm the cancellation and ensure no further charges will be app**** to my account.

Thank you for your understanding and cooperation.

0
Replies (1)
Planet Fitness
Planet Fitness's reply18 Nov 2024, 10:28
Official
 
Good day, Hector,

Thank you for reaching out. We're very sorry to hear that you've decided to cancel your membership.

Our records indicate that a case has already been logged, and our senior consultant is currently investigating. You will be contacted with feedback promptly.

Thank you for your patience as we work on this ticket.

Best regards,
Planet Fitness Team