Misinformed at signup and asked to pay R3000 to cancel

I came into your branch over a month ago, to enquire about joining your club, and subsequently signed up under the pretext that in the event that I wanted to cancel I would be able to do so within the first 2 months - as this is what the sales consultant confirmed to me as I was considering switching over from VA.

I decided against switching over and contacted your call center and they have informed me that in order to cancel I will have to pay R3000, and to make matters worse, the first debit order for next month instalment goes up to R499 which is also not what we discussed or agreed.

If this was explained to me at the onset, I would never have joined as I was paying a fee of R349 at Virgin Active. My reason for wanting to cancel is because I am not happy with the quality of your machines after training at your club for a couple of days and furthermore that I have been misinformed regarding this contract.

I do not want to negotiate or discuss, I just want the contract terminated with no penalty to me on the basis of the abovementioned, failing which I will escalate to the ombud for adjudication.

Your urgent response in this regard would be appreciated.